Shipping + Return Policy

All shipping comes with full tracking & $100 insurance coverage. We do not hold any responsibility for lost, stolen or damaged packages. Any claims should be made directly from the carrier's insurance company. Please email support@hellokoai.com for an address if you need to claim insurance.

After your order is dispatched, I can no longer make any changes. Any custom & duty fees charged are the responsibility of the customer. I do not have any control of import fees as it is set by your government.

Due to our sustainability commitment & minimizing our carbon footprint, we have a NO RETURN/EXCHANGE POLICY.

Within Canada & US
According to our carriers, shipping within Canada & US is usually 2-8 business days. Due to Covid-19, estimated delays can range from 2-14 business days.

Shipping starts at $9.99 & FREE shipping over $100

International
International shipping is usually 2-9 business days according to Canada Post, UPS, Fedex & DHL. Due to Covid-19, there may be delays up to 4 weeks.

Currently we ship Internationally to the following countries:

For the following countries, shipping starts at $16.99 with FREE shipping over $200

Taiwan, Belgium, Germany, Norway, Poland, United Kingdom, Ukraine, Hong Kong SAR, Spain, Sweden, Denmark, Malta, Switzerland, Japan, Netherlands, France, Ireland, Italy, Finland, Slovakia, Greece

For the following countries, shipping starts at $18.99

Australia, New Zealand, China, Brazil, Lebanon, Estonia

**Please note delivery times are subject to change due to unforeseen delays at customs and do not apply to any particularly remote or rural areas.

Local Pickups
Local Pickups will be ready in 1-2 business days for items in stock. For made-to-order Items they will be ready in 8-11 business days.

Refund/Return Policy

Due to being a small shop, our sustainability commitment and the nature of our products, ALL ITEMS ARE FINAL SALE. We have a NO REFUND, EXCHANGE OR RETURN POLICY. Every order is carefully made and quality checked before shipping out. However, in the rare case that you receive a damaged item. Please email support@hellokoai.com upon receiving your order with a short description, and attach any photos/videos of the issue. I'll evaluate the situation on a case by case basis, and make sure it gets taken care of!